Refund Policy
Comprehensive refund procedures and eligibility guidelines for Valintos Jorandro services
Refund Eligibility and General Terms
At Valintos Jorandro, we understand that circumstances can change, and sometimes our clients may need to request refunds for our business activity analysis services. We've established clear guidelines to ensure fair treatment while maintaining the quality and integrity of our educational programs.
Refund requests are evaluated based on several factors including the type of service purchased, the time elapsed since purchase, and the extent of service utilization. Our policy reflects industry standards while accounting for the specialized nature of financial education and analysis services we provide to the Italian market and international clients.
Please note that certain digital resources and completed analysis reports may not be eligible for full refunds due to their immediately accessible nature. However, we strive to work with each client to find appropriate solutions when legitimate circumstances arise.
Educational Programs
Learning programs and workshops are eligible for refunds within 14 days of enrollment, provided less than 25% of the content has been accessed. Specialized business analysis courses may have different terms based on their duration and format.
Analysis Services
Custom business activity analysis reports can be refunded within 7 days if the initial consultation has not been completed. Once analysis begins, partial refunds may be available depending on project scope and completion status.
Refund Process Timeline
Submit Refund Request
Contact our support team via email at info@ledgertrail.info or phone at +390522273011. Include your order number, reason for refund, and any relevant documentation. Requests must be submitted within the eligible timeframe for your specific service.
Request Review Process
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification. Complex cases involving custom analysis work may require up to 7 business days for thorough evaluation.
Decision and Processing
Once approved, refunds are processed within 10-15 business days. The exact timing depends on your original payment method and banking institution. Credit card refunds typically appear faster than bank transfer reversals.
Refund Completion
You'll receive email confirmation when the refund is processed. If you don't see the credit within the specified timeframe, please contact your payment provider first, then reach out to us for assistance with tracking the transaction.
Important: Refund eligibility may be affected by promotional pricing, bundle purchases, or special circumstances. Each request is evaluated individually to ensure fair treatment for all parties involved.
Payment Method Specific Information
Credit card refunds are processed back to the original card used for purchase. If the card has expired or been cancelled, please contact your bank as they can typically still receive the refund credit. For bank transfer payments, we'll need current account details to process the refund to the same account when possible.
PayPal refunds appear in your PayPal account and can then be transferred to your bank or kept as PayPal balance. International wire transfers may incur additional fees, which will be deducted from the refund amount. We'll always inform you of any applicable fees before processing international refunds.
For payments made through third-party platforms or installment plans, refund processing may take additional time due to the involvement of multiple payment processors. We work diligently to expedite these situations while ensuring compliance with all financial regulations.
Questions About Your Refund?
Our customer service team is ready to help you understand your refund options and guide you through the process. We're committed to resolving your concerns promptly and professionally.
Contact Support Team